GlobalCharge responsible for the processing of your personal data is dependent on the purpose for which it is collected. For each processing purpose you will be informed of the responsible company 

We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal data, including encrypting your data to applicable industry standards. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. 

So, you only need to look in one place to find out all you need to know about how consolecredit.com collects and processes your personal data this policy covers consolecredits.com (being any website operated by GlobalCharge Limited). 

Any changes we make to this policy will be reflected on this page and notified to you by email, where appropriate. 

Who we are

As set out in our terms and conditions, this Website, consolecredits.com, is operated by GlobalCharge Limited, whose registered address is 9 Market Row, Saffron, Walden, Essex, CB10 1HB 

Information we may hold about you 

GlobalCharge Limited are the data controller in respect of personal data collected when you browse this Website and purchase our products. If you have any queries regarding our use of your personal data or this privacy policy, you can write to Data Protection: 9 Market Row, Saffron, Walden, Essex, CB10 1HB or email to support@globalcharge.com. 

When you register to use our website, purchase a product, register to receive our emails, contact us, personal data you provide, such as your name, date of birth, contact details (including social media accounts), telephone number, transaction history, log in and payment information, and gender may be collected along with proof of identity (ID). 

When you browse our Website, whether or not you are registered, purchase a product, register to receive our marketing email, receive and open or click our emails, or make a job application , we and our partner advertising networks, advertisers and advertising affiliates (Third Party Advertisers), will collect user information such as your location, language, assumed gender, IP address, when you visited our Website, how you arrived on our Website , where you visit after our Website , the pages you visited, how long you spend browsing individual pages on our Website , any products you have viewed, purchased, or put in your basket, and the browser (where applicable) and device you used to access our Website . 

In circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes. Calls may also be monitored without your consent in the following circumstances: to provide evidence of a business transaction; to prevent or detect a crime; to ensure that the Company complies with regulatory procedures; to see that quality standards or targets are being met; and to secure the effective operation of the telecom system.

How we may use your personal data 

We may use your personal data in the following ways: 

  • to fulfil your order – we require your identification, contact and payment information to enable the relevant company to enter into a contract with you and are unable to do so without this information (please note that your details may need to be passed to another company within the Company and/or a third party, such as one of our couriers or one of their customs clearance agents, in order for them to supply or deliver the product that you ordered and certain products will be processed and delivered direct from some of our supplier partners either as part of our drop ship model or market place offering (“Direct Supply”). We may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc and to meet any legal obligations for the retention of transactional data). 
  • to tell you about similar products and services, or products and services that you ask us to send you information about, by email, post, mobile, telephone and/or through other digital means (depending on your stated preferences) including social media platforms; 
  • to register you on the website (where this involves setting you up with an account, we will use your personal data to maintain and update your account (e.g. such as a change of address or change in your marketing preferences); 
  • to administer our website; 
  • to analyse, and improve, the use of our website, including how you move around our website; 
  • to administer any competition run by the Company. Please refer to the specific terms and conditions for each competition; 
  • to measure and analyse our advertising; 
  • to make suggestions and recommendations to you, other users of our website, and users of the services of our Third Party Advertisers about products or services that may interest you or them; 
  • to keep in touch with you regarding your marketing preferences; 
  • to keep our website, and network safe and secure; 
  • to process payments, and detect and prevent fraudulent transactions and/or any other criminal activity (we may pass your details to a third party to carry out these functions); and 
  • to assess and process your job application  
  • we will receive your personal data from other companies/legal entities or provide it to other companies if we merge with or acquire another business to link the account you hold with us to the account you have with the other brand and to share information about your purchases. 
  • where necessary when merging with or acquiring another business or re-organising our business, in which case some of your information may be shared with a prospective buyer or otherwise but only so far as is strictly necessary for the purposes of such sale or administration.  
  • to seek your feedback or undertake customer research to improve our products and services 

We can only use your personal data if we have a proper reason for doing so, e.g.: 

  • to comply with our legal and regulatory obligations; 
  • for the performance of our contract with you or to take steps at your request before entering into a contract; 
  • for our legitimate interests or those of a third party; or 
  • where you have given consent. 

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests, such as to provide appropriate marketing and to maintain our services.  

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Cookies are small files which are stored on your internet browsing device (e.g computer, tablet or phone) when you visit one of our websites, receive and open or click into our emails or see one of our adverts elsewhere on the internet. Cookies don’t store personal details such as your credit card details, your name or your date of birth. They play an important role in helping us to enhance the usability and performance of our websites and your experience using them. Some cookies are also essential to enable you to move around our website and use its features. Other tracking technologies, like web beacons, clear GIFs, page tags and web bugs, are used to understand how people are using our services and to target advertising. 

As well as the cookies we use on our website, we use cookies and similar technologies in our emails. These help us to understand whether you’ve opened an email and how you’ve interacted with it. If you don’t want to accept cookies in emails, you can set your browser to restrict or reject cookies, or you can close the email before downloading any images or clicking on any links. 

When you first use our website, we will ask you to consent to our use of cookies and give you information about them. If you continue to browse our website and don’t take steps to change your preferences, you are consenting to our use of cookies. 

What types of Cookies do we use? 

Our website uses session cookies and persistent cookies. Session cookies operate from the moment you enter the website until the moment you leave. Once you log off, session cookies are deleted. Persistent cookies will not be deleted after each session. 

Strictly necessary cookies are essential to our website. If these are disabled, your experience on our website may be interrupted and you may not be able to use a shopping basket or make payment. Performance cookies collect anonymous data about visitors. We use the data to improve your future experience and identify issues that our users may be experiencing. 

Functionality cookies customise the look and appearance of our website. For example, a functionality cookie will remember your username and language preferences next time you visit. 

Targeting or advertising cookies deliver advertisements which are tailored to your web activity. A targeting cookie tracks what you click on whilst on our website and may share details of what you click on with other organisations (such as advertisers).  

These cookies can also help us to measure the effectiveness of an advertising campaign. 

Third party cookies may be used on our website by approved organisations to provide services on our website. 

A list of all the cookies that we, our advertising network and technology partners use can be found in our cookie list details below. 

How we use Cookies and other tracking technologies 

We use a combination of our own cookies, third party cookies and other tracking technologies to enhance your browsing experience and to enable our website to function efficiently. We use cookies to: 

  • enable you to set up an account, place orders and make payments 
  • remember items you place into your shopping basket 
  • remember items you have been looking at so that you can quickly and easily go back to an item you looked at previously 
  • enhance and personalise your shopping experience 

The default setting on your web browser is to prohibit cookies, but you may have changed this during the installation process. You can also choose which cookies the Company places on your computer when you access our website and can manage this in our preference centre. Further information on cookies, including instructions on how to amend your browser settings to turn off cookies, is available widely online. However, if you disable or delete certain cookies you may not be able to shop or access important parts of our website. 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

We will not keep your personal data for any purpose(s) for longer than is necessary and we will only retain the relevant personal data that is necessary in relation to the purpose. 

We will retain the personal data you provided on registering an account on our website so long as that account remains in existence. 

In the case of any contact you may have with our customer services department, we will retain those details for as long as is necessary to resolve your query and for a short period after the query is closed. 

On making a purchase through our website, we will retain certain limited personal data such as your name, email address and postal address until you ask us to update or delete those details for the purpose of reporting new and existing users to our affiliate advertisers. We retain transaction information for longer if you hold a Recognition Loyalty Programme Account or if required by law.  We will retain data regarding your website browsing history for a similar period. 

If we are legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your personal data for a limited period of time, even after you have closed your account. 

We will retain your information for a short time beyond the specified retention period, to allow for information to be reviewed and any deletion to take place. 

What rights you have over your data

We may share your personal data in connection with any merger, acquisition, insolvency situation or otherwise, in which case we will only disclose your information so far as is necessary. 

We may also share your personal data with carefully selected third parties who assist us in providing you with products, advertisements and services. This will include the following types of third party: 

  • Our professional advisers, including, without limitation, our insurers; 
  • Our suppliers, business partners and sub-contractors; 
  • Our Third Party Advertisers; 
  • Our Direct Supply partners, who will provide certain products/services directly to you and will require your personal data to process and deliver your order (including warehousing, order packing, delivery, returns and general administration); 
  • Our Direct Supply middleware providers, who operate the platform through which the order you place on this Website is shared with the relevant Direct Supply partner; and, 
  • Search engine and web analytics providers. 

We only allow our service providers to handle your personal data if we are satisfied, they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers relating to ensure they can only use your personal data to provide services to us and to you. In the event that we were to sell our business or assets, we may disclose your personal data to any prospective/actual purchaser and/or their advisers. We may also disclose your personal data where we are subject to a legal obligation to do so, in connection with the prevention or detection of crime, for the purpose of establishing, exercising or defending our legal rights, or where we consider that we receive a valid request for disclosure. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. 

You should be aware that if we are requested by law enforcement agencies such as the Police, or any other regulatory or government authority investigating suspected illegal activities we may disclose and exchange your personal data or any other information we obtain about you. 

Our website may, from time to time, contain links to and from the websites of third parties or utilise a piece of software or a service which requires your personal data to be shared with a third party. Please note that these third-party websites/providers have their own privacy policies, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. 

Where we store your personal data 

The personal data that we collect from you may be transferred to and stored outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, third party providers, including, Direct Supply partners and middleware providers. Where we do so, the third country’s data protection laws will have been approved as adequate by the European Commission, or other applicable safeguards are in place. 

Your rights 

Under the [UK] GDPR, you have the following rights which, in most cases, you can exercise free of charge: 

Right of Access This is commonly referred to as a Subject Access request or ‘SAR’. The right to be provided with a copy of your personal data and to certain other supplementary information that this Privacy Policy is already designed to address. 
Right to Rectification The right to have inaccurate personal data rectified e.g., if you consider that your personal data is incorrect, out of date or incomplete. 
Right to Erasure This right is also known as ‘the Right to be Forgotten’. The right to require us to delete your personal data. This right is not absolute and only applies in certain circumstances. 
Right to Restrict Processing The right to restrict the processing of your personal data where you may have a particular reason for wanting the restriction. This right is not absolute and only applies in certain circumstances. 
Right to Data Portability The right to receive personal data that you have provided to us in a structured, commonly used, and machine-readable format. It also gives you the right to request that we transmit this data directly to another data controller. 
Right to Object The right to object to the processing of your personal data at any time. This effectively allows you to stop or prevent us from processing your personal data. The right to object only applies in certain circumstances. You have the absolute right to object to the processing of your personal data if it is for direct marketing purposes (refer to section below). 
Rights related to automated decision-making including profiling The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.   
Your right to withdraw consent   Where you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent 

If you would like to exercise any of these rights, please write to the Data Protection at 9 Market Row, Saffron Walden, Essex, CB10 1HBor email support@consolecredits.com.  

If we choose not to action your request, we will explain the reasons for our refusal. 

To maintain the security of our customers’ personal details, we may need to request proof of identity before we disclose personal data to you in response to any of the above requests. 

How can you stop the use of your personal data for direct marketing? 

There are several ways you can stop direct marketing communications from us: 

  • Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails from us. 
  • If you have an account, log in into your account, visit the ‘My Account’ area and change your preferences. 

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.